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The Pass & credits

Refunds and the 14-day withdrawal

14 days after your first payment to cancel and get a refund, in full if you haven't used anything.

On this page
  1. Cancel and get refunded
  2. What is refunded
  3. If something goes wrong
  4. See also

In short: you have 14 days from the first payment of a Pass (monthly or yearly) or of the Founder Pack to cancel and get a refund.

Cancel and get refunded

  1. Open your account menu and click My Pass and invoice.
  2. In Changed your mind?, click Cancel and get refunded.
  3. Confirm with Yes, cancel my Pass now.

Your Pass stops right away. The refund goes back to your payment method, through Whop.

What is refunded

  • If you haven't used anything, you get a full refund. "Using" means: spending a monthly credit, turning on or giving a boost code, publishing an image in the contest, having a bottle ordered from our impact partner, or claiming your Guest Pass code.
  • Otherwise, you're refunded minus the first month: a yearly Pass or the Founder Pack is refunded at 90%; a monthly Pass, nothing.

If something goes wrong

  • "The 14 days are over, or the Pass was already refunded.": after 14 days, stopping only cancels the next renewal (see Change or stop your Pass).
  • "The refund couldn't go through yet": nothing was cancelled. We retry automatically every hour; your Pass stops only once the refund has gone through.

See also

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