The Pass & credits
Refunds and the 14-day withdrawal
14 days after your first payment to cancel and get a refund, in full if you haven't used anything.
In short: you have 14 days from the first payment of a Pass (monthly or yearly) or of the Founder Pack to cancel and get a refund.
Cancel and get refunded
- Open your account menu and click My Pass and invoice.
- In Changed your mind?, click Cancel and get refunded.
- Confirm with Yes, cancel my Pass now.
Your Pass stops right away. The refund goes back to your payment method, through Whop.
What is refunded
- If you haven't used anything, you get a full refund. "Using" means: spending a monthly credit, turning on or giving a boost code, publishing an image in the contest, having a bottle ordered from our impact partner, or claiming your Guest Pass code.
- Otherwise, you're refunded minus the first month: a yearly Pass or the Founder Pack is refunded at 90%; a monthly Pass, nothing.
If something goes wrong
- "The 14 days are over, or the Pass was already refunded.": after 14 days, stopping only cancels the next renewal (see Change or stop your Pass).
- "The refund couldn't go through yet": nothing was cancelled. We retry automatically every hour; your Pass stops only once the refund has gone through.
See also
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