Payment problems

In short: payment happens on Whop, by card, Apple Pay or Google Pay. Most of the time, you just wait a few seconds, try again, or update your card from My Pass and invoice.

Card declined

1. Try another card, or Apple Pay, or Google Pay.
2. Check with your bank that online payments are allowed.
3. Start the payment again from the Pass page.

Paid, but the Pass doesn't show up

• After paying, the Confirming your payment… screen updates on its own. It takes a few seconds.
• Check that you paid while signed in with the right email address.
• Reload your account page after a minute.

Paid credits not there yet

After a top-up, your credits reach your balance within seconds. If the screen says "Payment received but not yet credited", try again: you won't be charged twice.

Your renewal didn't go through

On the Credits page, a box says your Pass payment didn't go through.

1. Tap Settle the payment.
2. On the Whop page, update your card.

Your monthly credits and your apps come back as soon as it's settled. Your top-ups stay usable in the meantime.

Change your card

Open your account menu, then My Pass and invoice, and tap Manage or cancel. The Whop page opens: change your card there.

Still stuck?

Chat with us, with your account's email and the date of the payment.

See also

• Paying: Whop, card, VAT
• Change or stop your Pass
• What is a credit?