Troubleshooting
Sign-in code, payment, phone apps: what to do when it gets stuck.
- I didn't get my sign-in codeWhat to check when the six-digit code doesn't arrive, and what the messages on the sign-in screen mean.
- Payment problemsA declined card, a Pass that doesn't show up, credits not there yet, a renewal that didn't go through.
- The apps on your phoneYour YLC account works in your phone's browser; The Green and Straby have their own app. Signing in, and why nothing is sold in them.
Can't find your answer?
A person from the YLC team answers in the chat.